Terms and Conditions for SMS Communications
Program:
Mercer Agency PLLC (“Mercer Agency”) sends text messages to people who opt in. Messages include replies to your questions; service messages about your insurance quotes, policies, claims, and appointments; and occasional marketing messages such as quote follow-ups, coverage review reminders, offers, and agency news.
How to opt in:
You may opt in by checking the SMS Consent box on our website at merceragencygp.com/sms-consent/, on our quote request form, or on our contact form, or by giving verbal consent to our staff. Consent is not a condition of purchasing any product or service.
Frequency:
Message frequency varies based on your account activity.
Cost:
Message and data rates may apply. Check with your wireless carrier for details. Carriers are not liable for delayed or undelivered messages.
Opting out:
Reply STOP to any message at any time to stop all texts from Mercer Agency. You will receive one confirmation message and no further texts. You may also opt out by calling us at 313-884-2695 or emailing us. To rejoin, reply START.
Help:
Reply HELP for help, or call 313-884-2695 or visit merceragencygp.com.
Security:
Please do not send Social Security numbers, bank or card numbers, or medical information by text. We will never ask for them by text. Text requests do not bind, change, or cancel coverage until Mercer Agency confirms the change.
Privacy:
Phone numbers and SMS consent are never shared or sold to third parties. See our Privacy Policy at merceragencygp.com/privacy/.
Changes:
We may update these terms and will post the current version on this page. Last updated: 10/28/2026
